New Zealand is currently in the orange setting of the Covid Protection Framework. For more information on the framework and guidance for travel and activities, please visit

Help & Support Centre

We are here to help you with any query you have. We have spent a lot of time collecting common queries people have in our Knowledge Base, but if you need help with something specific you can get in contact with us in person.

Search for an answer

Search our knowledge base, enter some keywords here:

Knowledge Base

Frequently Asked Questions

View our FAQs

Need help from staff?

Phone or email us

Contact Us